RETURNS

The return period is 30 days. If more than 30 days have passed since your purchase, we cannot offer you an exchange or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Certain types of items cannot be returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards

• Downloadable software products

• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

In certain situations, only partial refunds may be granted, where applicable:

• Books with obvious signs of use

• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

• Any item returned more than 30 days after delivery

Refunds (where applicable)

Once your returned item has been received and inspected, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (where applicable)

If you have not received your refund yet, first check your bank account.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

If you have done this and still have not received your refund, please contact your bank. There is often a processing period before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at support@themoncle.com.

Sale Items (where applicable)

Refunds cannot be issued for sale items.

Exchanges (where applicable)

We only replace items that are defective or damaged. If you need to exchange an item for the same product, email us at support@themoncle.com and send your item to:

The Moncle
Calle de Irún, 23
28008 Madrid, Spain

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, we will issue the refund to the gift giver, who will be notified of your return.

Shipping

To return your product, mail it to:

The Moncle
Calle de Irún, 23
28008 Madrid, Spain

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for an exchanged product to reach you may vary depending on your location.

If you are shipping an item worth more than €75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Information

The Moncle
Email: support@themoncle.com
Address: Calle de Irún, 23, 28008 Madrid, Spain